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Company Policies & Procedures
1 Introduction
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(a) Forever Living Products (FLP) is an international family of companies that produce and market exclusive health and beauty products throughout the world through its unique concept that encourages and supports the use and retail sales of its products through independent Forever Business Owners (FBO). FLP provides each FBO with the best quality products, support staff and marketing plan in the industry. The affiliated companies and their products provide an opportunity for both consumer and FBOs to improve the quality of their lives from use of FLP products, and equal access to success to anyone willing to properly work the program. Unlike most business opportunities, there is little financial risk to FLP’s participants, since no minimum capital investment is required and the Company provides a liberal buy back policy.
(b) FLP does not represent that an FBO will achieve financial success without working or by relying solely on the efforts of others. Compensation in FLP is based upon the sale of its products. Each FBO is an independent contractor whose success or failure depends on personal effort.
(c) FLP has a long history of success. The fundamental goal of the FLP marketing plan is to promote the sale and use of high quality products to consumers. The primary purpose of the FBO is to promote the sale and use of these products to consumers, directly and by building a sales organization.
(d) The FBO regardless of his/her level in the FLP Marketing Plan is encouraged to make retail sales each month and to keep records of such sales.
(e) A Successful FBO gains current knowledge of the market by attending training meetings, maintaining personal retail customers, and sponsoring other FBOs to sell to retail customers.
(f) The FBO who has questions or needs clarification should contact the Regional Sales Director/Area Sales Manager, or call Customer Care at +971 4 299 4800.
(a) Company Policies and the Code of Professional Conduct have been implemented to provide restrictions, rules and regulations for proper sales and marketing procedures and to prevent improper, abusive or illegal acts. Such Company Policies and the Code of Professional Conduct are revised, modified and added to, from time to time. Revisions, modifications or amendments to the Company Policies and the Code of Professional Conduct shall be published on the FLP Company website at www.foreverliving.com and shall become effective 30 days after publication.
(b) Each FBO has an obligation to become familiar with the Company Policies and the Code of Professional Conduct in existence at the time of enrollment and as revised, modified or amended by the Company.
(c) Each FBO, upon signing the Forever Business Owner Application form, agrees to abide by FLP Company Policies and the Code of Professional Conduct. Language therein specifically refers to the FBO’s contractual commitment to follow FLP Company Policies and the Code of Professional Conduct. The placing of orders for product with FLP is a reaffirmation of such commitment to abide by the Company Policies and the Code of Professional Conduct. Any acts or lack of action, which results in a misuse, misrepresentation or violation of the Company Policies and/or the Code of Professional Conduct, may cause termination of the license granted to use FLP’s registered trademarks, service marks, and other marks, including the right to buy and distribute FLP products.
(d) Notwithstanding the foregoing, any revision, modification, amendment to, or termination of
(a) the Dispute Resolution/Waiver of Jury Trial agreement contained in these Company Policies and the Code of Professional Conduct (Section 18.01) and/or
(b) the agreements contained in the Dispute Resolution Policy referenced therein and available on FLP’s Company website at www.foreverliving.com, shall not apply to a dispute of which the Company has actual notice of prior to the effective date of such revision, modification, amendment or termination. The effective date of any such revision, modification, amendment or termination shall be 30 days after the revision, modification, amendment or termination is posted on the FLP Company website at www.foreverliving.com.
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Definitions
Adjusted Wholesale Price: The Wholesale Price less the applicable Personal Discount, based on current sales level achievement, at which the products are sold to an FBO who is Wholesale Qualified. Accredited Sales: sales activity as reflected by the Case Credits of orders placed with the Company. Active Sales Leader: A Sales Leader who has 4 or more Active Case Credits in his/ her Home Country during a calendar month, at least one of which is a Personal Case Credit. The Active status of a Sales Leader is established each Month, and is part of the qualification requirement to receive Volume and Leadership Bonuses, Gem Bonus, Earned Incentive payments, Eagle Manager status, Rally expenses and Chairman’s Bonus. Bonus: a cash payment or credit toward future personal purchases from the Company to a Wholesale Qualified FBO.
(a) Personal Bonus: a payment to a Wholesale Qualified FBO of 5-18% of the SRP of his/her online retail sales.
(b) Novus Customer Bonus: a cash payment to a Wholesale Qualified FBO of 5-18% of the SRP of the Purchases of his/her personally-sponsored Novus Customers
(c) Volume Bonus (VB): a cash payment to a qualifying Sales Leader of 3-13% of the SRP of the Personal Accredited Sales of a downline FBO who is not under an Active downline Manager. (d) Leadership Bonus (LB): a cash payment to a qualifying Manager of 2-6% of the SRP of the Personal Accredited Sales of his/her downline Managers and the FBOs under those downline Managers. Business Entity Distributorship: a Forever Business which has been assigned to a business entity. CC: Case Credit Case Credit: a value assigned to each product to calculate sales activity to determine advancements, bonuses, awards and earned incentives for the FBO as set forth in the FLP Marketing Plan. One Case Credit is awarded for each eight hundred thirty five dirhams and seventy five fils (AED 835.75) SRP of sales activity as reflected by product purchased from the Company. All Case Credits are calculated on a Month by Month basis.
(a) Active Case Credits: Personal Case Credits plus Novus Customer Case Credits. These determine a Sales Leader’s Active status each Month.
(b) Leadership Case Credits: Case Credits awarded to an Active LB Qualified Manager calculated at 40%, 20%, or 10% of the Personal and Non-Manager Case Credits of his/her 1st, 2nd, or 3rd generation Active Managers, respectively.
(c) Novus Customer Case Credits: Case Credits as reflected by the Purchases of a personally-sponsored Novus Customer until he/she becomes Assistant Supervisor.
(d) Non-Manager Case Credits: Case Credits as reflected by the Personal Accredited Sales of a downline FBO who is not under a downline Manager.
(e) Pass-Thru Case Credits: Case Credits as reflected by the Personal Accredited Sales of a downline Non-Manager that pass through an Inactive Manager. These are not counted as Non-Manager Case Credits toward the qualification of any incentives; however, they are counted as part of a Manager’s Total Case Credits.
(f) Personal Case Credits: Case Credits as reflected by the FBO’s Personal Accredited Sales. (g) Total Case Credits: the sum total of all the FBO’s various case credits.
(h) NEW Case Credits: The Case Credits generated by a Manager’s personally sponsored FBO lines for 12 processing months after being sponsored (including the month in which that FBO line was sponsored), or until that FBO line achieves Manager, whichever occurs first. Domestic: pertaining to the FBO’s Home Country.
Downline: all FBOs sponsored under an FBO, regardless of how many generations down. Eagle Manager: A Manager who has achieved Eagle Manager status.
Earned Incentive (Forever2Drive): an incentive program that pays the qualifying FBO an extra cash payment for 36 months. Earned Trip: a travel award for two persons, presented to the FBO who achieves any of various marketing plan incentive programs.
Forever Business Owner (FBO): One who, having purchased 2 Case Credits within two consecutive months in any single Operating Company, is Wholesale Qualified (purchase products at the wholesale price) to receive a 30% discount from retail; and also qualifies for a personal discount from 5% to 18% of retail, for personal purchases, depending on his/her level within the Forever Marketing Plan.
Gem Manager: a Manager who has developed at least 9 1st Generation Sponsored Recognized Managers.
Home Country: the country in which the FBO nominates and resides for a majority of time. It is in this country that the FBO must qualify to receive his/her Activity Waiver for all other FLP countries.
Incentive Shares: The total case credits generated, in accordance with the Chairman’s Bonus rules that are used to determine the FBO’s share of the bonus pool.
Inherited Manager: (see 5.04) Leadership Bonus (LB) Qualified: a Recognized Manager who has qualified to receive Leadership Bonus for the Month. Month: a calendar month (i.e., Jan 1 through Jan 31).
Novus Customer: One whose Application has been accepted by the Company, entitling him/her to the Novus Customer Price of 15% discount from retail.
Novus Customer Price: The price at which the products are sold to Novus Customers. Novus Customer Profit: the difference between Novus Customer price and Wholesale price, which is paid to the sponsoring FBO.
Operating Company: The administrative company under which one or multiple countries use a single database to calculate sales level advancements, bonus payments, and incentive qualifications.
Participating Country: A country that has qualified to participate in the Chairman’s Bonus Incentive by generating at least 3,000cc during any three months of the previous calendar year (3,000cc for any two months if re-qualifying), and produces at least one Chairman’s Bonus qualifier.
Personal Discount: a discount, calculated as a percentage of SRP, of 5-18%, based on the current Sales Level. This discount amount is subtracted from the Wholesale Price to determine the Adjusted Wholesale Price. Personal Accredited Sales: the SRP or Case Credits of the FBO’s sales activity as reflected by purchases made in his/her name.
Qualifying Country: Any Participating Country that is being used as the Country of Qualification for the Chairman’s Bonus Incentive. Recognized Manager: (see 5.01) Region: The region in which the FBO’s Home Country is located. Regions include North America, Latin America, Africa, Europe and Asia. Responsored FBO: an FBO who has changed his/her Sponsor after 1 years of no activity.
Retail Customer: One who purchases FLP products through authorized channels and has not yet applied to be a Novus Customer by submitting an Application to the Company.
Sales Leader: an FBO who is at the level of Supervisor or above. Sales Level: any of various levels achieved by the cumulative Case Credits of the FBO and his/her Downline. These include Assistant Supervisor, Supervisor, Assistant Manager and Manager.
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